Managed IT services for Memphis businesses and nonprofits
When IT is a side job for the office manager, small problems pile up until one of them stops the day. We take over the whole program, from the help desk to backups and security, so your staff can get back to the work they were hired for.
What a managed IT program covers
Managed IT means one team is responsible for every device, account and system your organization runs on, for a predictable monthly fee instead of a bill each time something breaks. We document what you have, fix what is fragile, and keep it maintained.
- A help desk your staff can call, email or message with any IT question
- Laptop, desktop and phone setup, patching and replacement planning
- Microsoft 365 or Google Workspace administration, licensing and security settings
- Backups that are tested by restoring them, not just scheduled
- Network, Wi-Fi and firewall management for the office
- Vendor management: we deal with the internet provider, the copier company and the software vendors
How we start with a new client
The first weeks are an inventory. We list every user, device, license and shared password, find accounts that former employees can still open, and turn on multi-factor sign-in where it is missing. You get a written plan that ranks what we found by risk and by cost.
After that the work becomes routine maintenance and requests. You see what we did each month, and nothing is changed in your environment without a ticket that records who asked for it.
Why a local partner matters
Most of the work happens remotely, but some of it needs hands in the building: a new hire’s desk, a failing switch, a move to a new office. Our team works in the Memphis area and across West Tennessee, so an on-site visit is a scheduling question rather than a travel quote.
We also work with nonprofits, which often qualify for donated or discounted software. If yours does, we can handle the grant applications as part of the same engagement.
Frequently asked questions
- Do you replace our in-house IT person?
- Not necessarily. Many clients keep an internal person for day-to-day questions and use us for security, projects and the work they do not have time for. We can also be the whole department.
- Is there a long-term contract?
- Terms depend on the size of the environment and are set out in a written agreement before any work starts. We walk through them on the first call.
- Can you work with the software we already use?
- Yes. We support the systems you already depend on and only recommend a change when the current tool is a security risk or costs more than it should.